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Patients’ Frequently Asked Questions (FAQS)


When Will I Receive My Collection Kit?

Once you have placed your order and paid for your test, your Collection Kit will be dispatched within 2-5 working days depending on your location.

 

Where Do I Go For Blood Collection?

See the instructions for Blood Collection at How to Use Us.

 

When will I receive My Results?

The standard turn around time for our tests is a minimum of 10-14 working days from the date we receive the specimen/s at our laboratory. Please note that some of our tests are sent to overseas laboratories where the standard turn around time is 16-20 working days. We recommend that you schedule your return visit to your practitioner in accordance with these timelines.

 

How Will I Receive My Results?

Results are delivered to your practitioner by mail. You will only receive a copy if this has been requested on the Practitioner Request Form.

 

Who will explain my results?

All patients are referred back to their practitioner for interpretation of results. Australian Clinical Labs provides an interpretive service to practitioners only.

 

What if I forget to collect my specimens at the set times?

You will need to wait and do the test the following day. All specimens must be collected as described in the Collection Kit instructions for each test.

 

Can I reuse a test tube if I have made an error during collection?

Yes, just wash out the tube well with warm water and begin again.

 

What if I have completed my test on a weekend?

Store your specimens in the fridge (urine and saliva) or a cool dark place (for stool specimens) and post immediately on Monday or arrange for courier pick up. Note: some specimens need to be frozen on collection. Please check the instructions.

 

Can I take my Collection Kit to a collection centre for pick up?

No, please return your completed test via the method outlined in the Collection Kit instructions.

 

I am taking vitamin/mineral supplements. Will this affect the test?

It is not usually necessary to stop taking supplements during a test but this may vary with some tests. Always refer to the test kit instructions and the advice of your practitioner.

 

If I am on prescribed medication, will it affect the test?

If you routinely take certain medications you should continue to do so during the test, unless instructed otherwise by your practitioner.

 

Why choose Australian Clinical Labs?

Australian Clinical Labs provides specialised laboratory testing services to Functional Medicine practitioners and their patients. Our goal is to assist practitioners and their patients to achieve and maintain optimal health.