Victorian Update - Anthony Friedli
My six year old son asked me on the weekend “why do you like Australian Clinical Labs so much?” (I was so proud of him not using the taboo ‘’ACL to describe us!). It was a very interesting question and I must admit it probably caught me off guard compared to the normal questions I am asked about his favourite football player or why ice cream isn’t mandatory at all meals! So, like any good manager I leapt into a discussion on how we are bringing our values to life –how we are investing in science for the future, looking at leapfrogging our competitors in IT and being a really efficient and patient-centric organisation. His glazed look told me something: he did not want to know what I like about Clinical labs but WHY I like it! A big difference in his world. And it reminded me of an awesome book I read a few years ago by Simon Sinek called “Start with Why” (a really good TED talk if you are interested).
So why do I like Clinical Labs? Well, the answer became quite simple in the end – the people I get to work with each and every day. I just love the thought of coming in each day and working with smart people who truly want to make their mark on this world. People who know that if we get this right that our business will not only survive but flourish. People that can see our testing being a vital piece in the health fabric of this country. It really is uplifting to be in this environment. There are lots of examples of this happening all over the business, and here are just a few that I would like to mention:
Business Development – We are going through a real revolution when it comes to the way we interact with the market. Conversations about value, partnership and excellence are being had throughout the state. The number of contracts we are reviewing and new doctor practices we are evaluating is outstanding and a testament to Darren and the team. And with the formalisation of the Specialist and Hospital team under the leadership of David Wragg I feel the best is yet to come.
Integration – If there was a team that epitomised the tagline – Plan and Execute it would be Kelvin Lee and the team working on bringing our two great businesses together. With Operations working in conjunction with the hard working IT team they are systematically bringing our dreams to life. Change is one of those things that can have many upsides but also create stress within a business. It is great to see a team that not only sees the process and its opportunities, but ensures the people impacted are supported and respected.
Collection Centres – For the biggest team in the group (I am told its 909!), they continue to make the difficult happen without much fuss. The complexity of such a big team cannot be under-estimated. From rostering to hiring to induction to new products to new sites to closed sites – it’s a daily puzzle that gets solved over and over again. Donna and her direct team of Kaylene Williams, Kelly Wright and Linda Johnson bring ideas to life and never stop wanting to do better. They do not see their team being on a rotating wheel going nowhere, but on a set of stairs marching towards Exceptional Patient Experience.
Lab Redesign – There is an amazing amount of activity happening at Clayton at the moment – there are walls coming down, glass going up, departments on the move, departments expanding and lots of great additions that will benefit us all as a group. With Adrian Matuk and Andrew Shaw driving these improvements we are starting to see dreams become reality. And at the same time Tony Field, Jo Mercuri and Graeme Carter are creating the team of the future which has plenty of mix of people from both businesses. Each and every week there is something new to see – which is exciting!
Pathologists – there is lots happening with our pathologists as well. Forums are being setup where topics of national significance are debated (most passionately!) and real positive decisions are made for the good of the group. National centres of excellence are being designed and ready for trial as well as working on increased communications. The feeling is electric.
So after satisfying my son’s question his response to me was priceless – “that’s really good daddy. It must be really good to go to work and see nice people”.
Good luck to you all for the coming month!